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Amway MSB Helpdesk

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Recent activity by Amway MSB Helpdesk

  • [MY|BN] KITA: Can a member leave the Team?

    Yes, a member can choose to leave a team at any time. They can do this by going to “Team Settings” and selecting the option to leave the team.

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  • What is the payment schedule for each month in the ESP?

    The payment schedule for each month in the ESP is as follows:Payment MonthPayment Fee1st Month-    1-month subscription fee: RM188-    2-month advance subscription fee: RM376-    One-time administr...

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  • [MY|BN] KITA: Can a Team be deleted?

    Yes, a team can be deleted by the team leader. To do this, go to “Team Settings” and select the option to delete the team permanently. Note that this action cannot be undone.

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  • What future promotional premium will I receive under ESP?

    At this juncture, we are unable to disclose or share details of the promotional premium item. This is because the special offer pertains to a future eSpring promotion that will be extended to all u...

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  • [MY|BN] KITA: How do Team members earn points?

    Earn points by following the specific rules in each programme's "Rules" section.  

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  • Can I cancel my ESP if I change my mind?

    You can cancel your ESP during the cooling-off period (within 10 days from the application submission date). Any cancellation request after the cooling-off period will be treated as an early settle...

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  • [MY|BN] KITA: Where can I check the Team members' points?

    Both team leaders and team members can view all members points by selecting the “Leaderboard” option on the programme page. This allows everyone to track progress and performance within the team.

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  • How can I cancel my ESP within the cooling-off period?

    To cancel your ESP within the cooling-off period, please complete the attached form and reach out to Customer Care. Our team will contact you to arrange the return of the unopened eSpring Water Pur...

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  • [MY|BN] KITA: How do I set up a new programme and rule?

    All programmes in KITA are created by Amway, and the programme’s rules are also defined by Amway. As a user, you can participate in these pre-defined programmes and follow the established guideline...

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  • What happens when there is a late payment of the subscription fee for ESP?

    If there is a late payment of the subscription fee, a late payment fee of RM50 will be charged. The statement date falls on the 10th of each month, and any payment made after the end of the same st...

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