Amway MSB Helpdesk

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• How can I request maintenance or an e3 Carbon Filter replacement for my ESP?

  To request maintenance or an e3 Carbon Filter replacement, log in to amway.my and go to the ESP dashboard. From there, click on the ‘Request’ button for any e3 Carbon Filter replacement or on-site ...

  • December 24, 2025 10:39
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  • 0 votes

• How does the installation & on-site service work under ESP?

  As part of your ESP, you’ll receive:✅ One-time complimentary installation service✅ Three (3) free on-site at no additional cost (T&Cs apply) To redeem, simply submit your request through the ESP da...

  • Updated March 09, 2026 03:59
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  • 3 votes

• What’s included in the installation of my ESP eSpring unit?

  📦 Unboxing and setting up the unit📱 Pairing with the Health Home App🧑‍🏫 Basic usage guidance and walkthrough   Note: ❌ Electrical work, coring, hacking, and drilling are NOT INCLUDED and will incur...

  • Updated December 24, 2025 10:52
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  • 1 vote

• Can I cancel my ESP On-Site service request?

  You can cancel your ESP On-Site service request by submitting a cancellation request at least 48 hours before the scheduled appointment date/time. If you cancel within 48 hours of the appointment, ...

  • Updated December 24, 2025 09:01
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  • 1 vote

• If I perform a membership conversion, what will happen to my ongoing ALP order?

  If you perform a membership conversion, your ongoing ALP order will still continue.APC to ABO: Your ALP will continue, and you will earn PV/BV.ABO to APC: Your ALP will continue, and you will earn ...

  • Updated February 03, 2026 03:43
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• Do I still qualify for all the benefits if I choose to do an early settlement for my ESP account?

  If you choose to do an early settlement for your ESP account, you will still be entitled to limited benefits, such as any remaining e3 Carbon Filters. However, unused on-site services, like tubing ...

  • December 24, 2025 08:55
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  • 1 vote

• Do I still qualify for the benefits if my ESP account is terminated due to default payment?

  If your ESP account is terminated due to default payment, you will not qualify for any remaining benefits. This includes the forfeiture of PV/BV entitlement, as the full subscription tenure was not...

  • Updated December 24, 2025 08:52
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• Who should I contact for enquiries about the eSpring Subscription Programme (ESP)?

  If you need help with the eSpring Subscription Programme (ESP), please refer to the guide below to find the right support channel.1. Live Chat / Helpdesk2. Webform3. Customer Careline Live Chat / H...

  • Updated April 06, 2026 01:24
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  • 0 votes

• What do the filters mean on the ALP Profile page?

  Active: This profile has active subscriptions that are currently ongoing. Active - Pending Subscriptions: This profile doesn’t have any active subscriptions yet, but new subscription(s) are pen...

  • April 24, 2025 08:38
  • 1 follower
  • 0 comments
  • 0 votes

• What do the ALP profile status tabs mean?

  Active/Pending: Displays profiles with active subscriptions or subscriptions pending card tokenization.Completed/Cancelled: Shows profiles with completed or cancelled subscriptions that no longer r...

  • Updated April 06, 2026 03:05
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  • 0 votes