Amway MSB Helpdesk
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Recent activity by Amway MSB Helpdesk
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Can I collect my parcel from the courier hub for Home Delivery orders?
Please note that self-collection from the courier is not allowed for delivery orders. All parcels will be delivered directly to the address provided during order placed.If your parcel does not arri...
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How to Help a Downline (ABO or APC) Create an Amway ID
Upline sponsors are unable to create an Amway ID on behalf of their downline. However, uplines can support their downline (ABO/APC) by guiding them through the process. You may do so by explaining ...
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eSpring Water Purifier Tubing – Lifespan & Dimensions
SummaryThis article explains the recommended lifespan, dimensions, and length of tubing used with the eSpring Water Purifier, along with guidance on when to replace it and how to choose the correct...
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[SG] Walk-In Service Centre Information
To ensure a smooth service experience, please refer to the information below before visiting our walk-in service centre. Service Centre Address:JWS Service Centre7 Yishun Industrial Street 1North S...
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Can I cancel a back order if it takes too long?
Unfortunately, Cancellations are not allowed if your product is under back order status. Once the item has been shipped, you may proceed with a return and refund in accordance with the Amway Promis...
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Product Warranty Registration
Product Warranty RegistrationTo register your product warranty, please visit our Amway page and follow these steps:Step 1: Go to Amway's website.Malaysia: https://www.amway.mySingapore: https://www...
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Walk-in Service Charges
ProductService ChargesLocal Unit In-WarrantyLocal Unit Out of WarrantyOverseas Unit Add-on SurchargeseSpring Water Treatment systemNon-ChargeableRM50.00 (excl. parts)RM200.00 (excl. parts)Atmospher...
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Do I still need to pay for the service fee if I cancel or decline the repair for Walk-In Service
Yes, the charges apply for any cancelled or declined service for the diagnosis which was completed by our technician prior to providing a quotation.
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Can I bring only the cartridge or defective parts of the eSpring for repair
You need to bring the whole eSpring unit in for repair. Our technician needs to conduct a full inspection to ensure that we’re able to address the issue. The technician will perform a 9-point check...
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Can I walk in for catalogue product warranty
Yes, you may walk in for assistance on Catalogue products. However, please note that Amway will not perform repairs on these products and will redirect you instead to our vendor’s service centre. T...
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