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Amway MSB Helpdesk

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Recent activity by Amway MSB Helpdesk

  • [MY] What is the warranty period for Out-of-Warranty Repairs?

    A specific repair warranty accompanies the completed repaired product:For Air & Water Treatment System products, a 3-month repair warranty is offered for the replaced parts, starting from the date ...

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    • 0 votes

  • Can I collect my eSpring unit at any Amway Shop once approved my ESP?

    Self-collection is not available. Once your ESP is approved, the eSpring unit will be delivered directly to the installation address you provided during the subscription process.

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    • 1 vote

  • Reapplication After Lapsed Renewal Period

    If your membership has expired (as per the Renewal Cooling-Off Period), you are required to register for a new membership in order to enjoy the current month’s promotions and purchase Amway product...

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    • 8 votes

  • [MY|BN] KITA: What is a 'Team' in KITA?

    A “Team” in KITA is a community space where members can engage with each other and their leader to participate in programmes and grow together. It’s a collaborative space designed to foster interac...

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    • 0 votes

  • [MY] CTOS FAQs

    ⚠️ Applicable for Malaysia only. CTOS is Malaysia’s leading Credit Reporting Agency (CRA) under the purview of the Registrar Office of Credit Reporting Agencies, Ministry of Finance and regulated...

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    • 1 follower
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    • -1 votes

  • Why do I see the message “We Found Your Account” when creating Amway ID?

    If you see the message “We Found Your Account”, it means an Amway ID has already been created and linked to your membership account.The screen will display the following information: Person Name – ...

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  • [MY] What is the mode of notification?

    Notification will be sent via Calls, WhatsApp, or text messages for the scheduling of appointments, quotation and payment links, or the completion of repair and the collection of unit(s).

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  • How many PV/BV am I entitled to in the ESP?

    In the ESP, you are entitled to a total of 1,776 PV and 7,680 BV over the entire subscription period. Each monthly payment earns you 37 PV and 160 BV, excluding any months with defaulted payments.

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    • 3 votes

  • Duplicate Registration Attempt Detected (Another registration is ongoing)

    .duplicate-issue-card { border: 1px solid #e3e8ee; border-radius: 12px; padding: 20px; margin: 16px 0; background: #fff; box-shadow: 0 2px 8px rgba(0,0,0,0....

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  • eSpring Water Purifier & Faucet Dimensions

    Applicable to Both Old and New Models Please be informed that the dimensions for the eSpring Water Purifier and its faucet remain identical across both the old and new models. New eSpring O...

    • 1 follower
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    • -7 votes