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Amway MSB Helpdesk

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Recent activity by Amway MSB Helpdesk

  • Why do I see the message “Request Failed” error?

     🛠️Key Troubleshooting StepsIf you encounter the "Request Failed" screen, please follow these steps to resolve the issue:For Logging Account: Clear your browser's cache and cookies, then restart yo...

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  • [MY] What are your payment modes for Walk-In and On-Site services?

    Credit/Debit Card: We accept AMEX, VISA or Mastercard only. A link will be provided for you to proceed with the payment. All payment must be made upon or before collection of your unit.ⓘ Click here...

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  • How many ESP plans can I subscribe to?

    As an ABO/APC, you can subscribe to multiple ESP plans, subject to your CTOS credit score.

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  • [MY] What should I bring for the collection of unit(s)?

    Please present the original Repair Service Receipt for the collection of your unit(s). Amway Malaysia will release the unit(s) only upon the presentation of the Repair Service Receipt. If by chance...

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  • I am a Malaysian, but I work and stay in Singapore. Can I subscribe to ESP plans from Malaysia or vice versa?

    ESP is only available in Malaysia and is exclusively for Malaysia citizen ABOs/APCs.

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  • [MY|BN] KITA: How do I create an invitation URL link?

    After creating a team, the Amway Business Owner (ABO) can go to “Team Settings” and select “Share Team Link”. From there, you can choose the desired sharing channel to distribute the invitation lin...

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  • [MY] What happens to uncollected units?

    All repaired unit(s) must be collected within 3 months from the date of collection notification. Amway Malaysia reserves the right to dispose the uncollected unit(s) within 90 days, without any pri...

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  • Which payment methods are accepted for the ESP?

    For the ESP payments, only credit/debit card are accepted. Please ensure that your card has sufficient funds or credit limit to avoid payment failures.

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  • [SG] On-Site Services Information

    The service will be attended by our authorized Service Center (JW Supplies and Work Pte Ltd). You may also contact them directly. Service Centre Address:JWS Service Centre7 Yishun Industrial Street...

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  • Upon subscribing to ESP, when will my credit/debit card be charged?

    Your credit/debit card will be charged on the same day the ESP application is approved (you will need to tokenise your credit/debit card during the application submission). Subsequent monthly charg...

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