Note: This user guide is only applicable to recent orders within 1 hour of order placement. If your order was placed more than 1 hour ago, you will not be able to cancel it online. You may proceed with the return process after receiving the product, provided that the item is returned in its original condition and in accordance with Amway’s Return Policy.
 

Step 1: Go to Amway's website.

Malaysia: https://www.amway.my

Singapore: https://www.amway.sg

Brunei: https://www.amway.com.bn

Login to the website by clicking on the login icon in the top right corner.

Step 2: Select Order History.

Step 3: Search for the specific order under the Processing tab, Select the order.

**Only order(s) within the Processing tab can be cancelled.

Step 4: Refer to the below description.

a) Select the cancel button.

b) Select the cancellation reason from the dropdown list.

c) Enter the cancellation description.

d) Accept the Terms & Conditions.

e) Click the Proceed To Cancel button.

Step :5 An email notification will be sent after the order has been successfully cancelled.