If your package has been marked as ‘Delivered’ but you were not around to receive it, then it may have been collected on your behalf by someone else. We suggest you check the following:

► Family member at your home address

► Your neighbor

► Guardhouse in your housing area

► Your office reception

► Your office mailing room

Still haven't received your order? Reach out to us via Amway Live chat or Submit a Request ticket with us, and our team will assist you promptly.

⚠️ Important note:

No evidence is required for non-receipt cases - for these cases, the solution will be set as "Replacement" or "Refund".
Amway will review cases and will communicate the resolution to you.