To learn how to Submit a Request in the Help Centre, please follow the steps below:

🚨If you're an ABO or APC, please sign in to submit a request.

[For Logged-in Users]

Step 1: Select any Main Menu.

Step 2: Click on Submit a Request.

Step 3: Fill in your enquiries.

A) Subject - Write a brief subject that summarizes your enquiry. This will help us quickly understand the nature of your request.

B) Description - Provide a detailed description of your enquiry or issue. Include any relevant information, such as steps to reproduce a problem, specific error messages, or any other details that might help us understand and resolve your issue more effectively.

C) Attachment (optional) - Attach any relevant files that may help in resolving your enquiry. This could include screenshots of the error, documents, or any other pertinent files. Please ensure attachments do not exceed the size limit specified.

Step 4: Click on Submit.

Step 5: Request submitted successfully.

Note: After submission, you will also receive a confirmation email with a ticket number to track your inquiry.

👉You may also view your request status or history in the Help Centre:

i. Click on the menu icon.

ii. Click on the drop-down icon & select Requests.

iii. Your request details will be displayed as shown below, and you may also click on the subject of the request to view the current updates.

📝To respond to your request:

i. Enter your reply in the comment box and click Submit.

ii. Reply successfully added

[For Non-Logged in Users]

Step 1: Select any Main Menu.

Step 2: Click on Submit a Request.

Step 3: Fill in details of your enquiry.

A) Email Address - Please enter a valid email address where we can contact you regarding your enquiry. Ensure this is an email you check regularly to receive updates and responses from our support team.

B) Name - Provide your full name to help us address you properly in our communications.

C) Phone Number (optional) - Include a phone number where we can reach you if necessary. This can help expedite the resolution process for urgent enquiries.

D) Subject - Write a brief subject that summarizes your enquiry. This will help us quickly understand the nature of your request.

E) Please select your country - Choose your country from the drop-down list.

F) Description - Provide a detailed description of your enquiry or issue. Include any relevant information, such as steps to reproduce a problem, specific error messages, or any other details that might help us understand and resolve your issue more effectively.

G) Attachment (optional) - Attach any relevant files that may help in resolving your enquiry. This could include screenshots of the error, documents, or any other pertinent files. Please ensure attachments do not exceed the size limit specified.

Step 4: Click on Submit.

Step 5: Request submitted successfully.

Note: After submission, you will also receive a confirmation email with a ticket number to track your inquiry.