We understand that encountering transaction issues can be frustrating. If you're experiencing difficulties while making a purchase, the problem may be related to bank authentication, app notifications, or other banking-related concerns. Before reaching out to us, we recommend checking your bank's FAQs for troubleshooting steps.
Common Transaction Issues and How to Resolve Them
1. Bank Authentication Failure
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- Ensure that you have enabled online transactions on your bank account.
- Check if your bank requires additional authentication (e.g., OTP via SMS or push notification).
- If you did not receive an OTP, ensure your registered mobile number is correct and has network coverage.
2. App Push Notifications Not Responding
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- If your bank requires authentication via its mobile app, ensure you have enabled notifications.
- Open your bank’s app and check for any pending transaction approval.
- Update the app if it is outdated or reinstall it if necessary.
3. Card Declined or Payment Failed
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- Verify that your card has sufficient funds or credit limit.
- Ensure your card is not expired or blocked.
- Contact your bank to confirm that online transactions are enabled.
4. Bank Server Downtime
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- Some banks experience temporary downtime or maintenance.
- If your transaction fails, wait a few minutes and try again.
Refer to Your Bank’s Support for Assistance
For specific troubleshooting steps, please refer to your bank’s support page linked below:
● AGRONet
● AmBank
● RHB Bank
● UOB Bank
If the issue persists even after checking with your bank, please contact our support team with the following details:
- Screenshot of the error message (if applicable)
- Date and time of the transaction attempt
- Payment method used (e.g., credit card, debit card, online banking)
We hope this guide helps you resolve your transaction issues quickly.