BEFORE YOU START
Make sure you:
- Charge the device fully (green light should appear).
- Use the original USB-C cable and adapter provided.
- Apply Boosting Gel before Skin Fitness treatment.
| Do's | Don'ts |
| Do a patch test before using the product |
Avoid the eye area, nose, philtrum, mouth and thyroid (middle of the neck) |
| After treatment, turn off the device and wipe with a soft cloth or wet tissue |
Do not use together with the Polishing Mask, ARTISTRY LABS, Aquabrasion, Dermasonic & any facial scrub |
| Sanitize the device in the cradle |
Do not repeat treatment on the same spot |
| Best to keep the device in the cradle if you have finished your treatment | Do not operate Skin Fitness without the Boosting Gel |
| Turn the device off before charging |
Do not rinse with or submerge the device in water |
|
Do not use the device on pregnant or breastfeeding women, people with facial implants and eczema |
KNOW YOUR DEVICE
Learn more about the device here: https://amwaynow.my/en/resources/artistry-derma-architect
STARTING YOUR DEVICE
1. Powering On
- Twist the head 180° counter-clockwise until you hear a click.
- A short beep will sound, and the screen will light up.
2. While Charging
- Red LED = charging, Green LED = fully charged.
- Blue UV light will turn on when the device is placed on the cradle.
3. During Use
- Apply Boosting Gel before starting.
- Hold the device on each spot for ~6 seconds until a beep is heard.
- Treatment stops automatically after 50 shots (Skin Fitness) or 90 seconds (Skincare mode).
4. Powering Off
- Twist the head 180° clockwise until it clicks.
- Clean with soft cloth or wet tissue after use.
- Store in the cradle.
⚠️Notes: Rotate the head only until you feel it click into place (approximately 180 degrees). Do not force it past this point as it is not designed for 360-degree rotation.
HOW TO SAFELY REMOVE THE CORE HEAD
Steps:
This prevents damage to the connector pins.
Make sure both sides are detached evenly to avoid tilting or forcing.
🔹DEVICE WON'T TURN ON
- Is the device fully charged?
- Have you twisted the head 180° counterclockwise to power on?
Try this:
- Charge device directly (not via cradle) using original cable.
- Twist the head 180° until you hear a click.
- Remove the Core Head and turn on again to check if the sound (ring-ring) plays.
If still not working:
- Contact our Call Center to apply for a Lot No. for checking and repair. OR
- Visit the nearest store for on-site checking and repair. [Click here to locate a store - Malaysia / Singapore / Brunei]
🔹DEVICE NOT CHARGING
- Are you using the original USB-C cable?
- Is the LED light on while charging?
Try this:
- Plug the cable directly into the device
- If using the cradle, make sure it's seated properly
If still not working:
- Contact our Call Center to apply for a Lot No. for checking and repair. OR
- Visit the nearest store for on-site checking and repair. [Click here to locate a store - Malaysia / Singapore / Brunei]
🔹DEVICE NOT CHARGING (WITH CRADLE)
- Are you using the original USB-C cable?
- Is the blue UV light on while charging?
Try this:
- Connect the USB-C cable to the cradle and place the device on it. Make sure it's seated properly
If still not working:
- Contact our Call Center to apply for a Lot No. for checking and repair. OR
- Visit the nearest store for on-site checking and repair. [Click here to locate a store - Malaysia / Singapore / Brunei]
Notes:
- Use a certified USB-C cable (C-to-C or A-to-C) and a 5V/2A adapter for safe charging. While high-speed charging accessories are supported, the charging speed will remain standard. For best performance, use the original cable and adapter provided.
🔹SKIN FITNESS NOT WORKING PROPERLY
- Did you apply Boosting Gel before using the device?
- Are you keeping the device on each spot for 6 seconds?
- Are you hearing a beep after each treatment spot?
Try this:
- Reapply Boosting Gel
- Restart the treatment mode
- Check if device switches to "Vitamin C & Skincare Mode" properly
If still not working:
- Contact our Call Center to apply for a Lot No. for checking and repair. OR
- Visit the nearest store for on-site checking and repair. [Click here to locate a store - Malaysia / Singapore / Brunei]
🔹DEVICE IS BEEPING OR VIBRATING UNUSUALLY
Possible causes:
- Head not attached properly
- Device is overheating or not cleaned
Try this:
- Remove the head and clean both ends
- Let the device rest for 5 minutes before retrying
- Make sure Boosting Gel is not expired
If still not working:
- Contact our Call Center to apply for a Lot No. for checking and repair. OR
- Visit the nearest store for on-site checking and repair. [Click here to locate a store - Malaysia / Singapore / Brunei]
- image.jpg20 KB