Summary:
This article explains the process for ABO/APC purchases using an upline EPP quota.
1. Overview
ABO/APC purchases can be made using an upline's quota. The upline must reach out to Customer Care to provide an EPP purchase consent confirmation, and the request will be forwarded to the relevant shop to process the order.
Who it applies to: ABO (Amway Business Owner) & APC (Amway Privilege Customer)
2. Step-by-Step Guide
Follow these steps to make a purchase using an upline quota:
- Contact the Customer Care Team:
- The upline must reach out to the Customer Care to provide consent for the purchase.
2. Provide Required Information:
- Ensure the following details are provided when contacting the Customer Care Team:
● Platinum Name & ABO Number:
● Product Name & SKU:
● Quantity to be purchased:
● Downline ABO/APC Name & Number:
● Date of walk-in:
● Shop that the downline will walk in to:
3. Confirmation and Order Processing
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The Customer Care Team will forward the request to the relevant shop to process the order when your downline walk-in to shop.
4. Make the Payment
- The downline must make the payment directly at the shop for the first payment of the EPP order and tokenize card for subsequent payments.
3. Troubleshooting / FAQs
Q: What if the Platinum ABO does not have enough EPP quota to place the order?
A: Ensure that the Platinum ABO has sufficient EPP quota before placing the order. The order cannot proceed if the EPP quota is insufficient. If additional EPP quota is needed, the Platinum ABO needs to request for additional EPP quota, but subject to approval.
📖 Click here to learn how to request additional EPP quota.
Q: Can the downline purchase at any shop?
A: The downline must go to the shop specified in the request submitted to Customer Care. If the downline visits a different shop, the Platinum upline needs to notify the Customer Care Team about the change. The team will then update the Person In Charge at the shop to ensure the transaction can proceed.