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Amway MSB Helpdesk

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Recent activity by Amway MSB Helpdesk

  • Walk-in Service Charges

    ProductService ChargesLocal Unit In-WarrantyLocal Unit Out of WarrantyOverseas Unit Add-on SurchargeseSpring Water Treatment systemNon-ChargeableRM50.00 (excl. parts)RM200.00 (excl. parts)Atmospher...

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  • Do I still need to pay for the service fee if I cancel or decline the repair for Walk-In Service

    Yes, the charges apply for any cancelled or declined service for the diagnosis which was completed by our technician prior to providing a quotation.

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  • Can I bring only the cartridge or defective parts of the eSpring for repair

    You need to bring the whole eSpring unit in for repair. Our technician needs to conduct a full inspection to ensure that we’re able to address the issue. The technician will perform a 9-point check...

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  • Can I walk in for catalogue product warranty

    Yes, you may walk in for assistance on Catalogue products. However, please note that Amway will not perform repairs on these products and will redirect you instead to our vendor’s service centre. T...

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  • How to Apply Coupon

    To apply coupon for your order, please follow the steps below:Step 1: Log in to the Amway page.Step 2: Browse and add the products you want to your cart.Step 3: Click the Cart icon and select View ...

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  • How to Apply Credit Vouchers

    To apply your Credit vouchers, you may visit our Amway page by following steps:Step 1: You're required to login Amway pageStep 2: Add your products to cartStep 3: On the cart page, click “Proceed t...

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  • Which Products Are Considered Non-PV/BV Items?

    Non-PV/BV items refer to products that do not carry PV (Point Value) or BV (Business Volume).In Amway, PV and BV are used to calculate performance, bonuses, and group volume. However, some products...

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  • Coupon and Credit Voucher (CV) Validity

    Coupon validity is subject to the programme’s terms and conditions and may vary. Credit Vouchers (CV) are valid for 1 year from the date of issuance. Please note that expired Coupons or Credit Vou...

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  • [MY] What information is required when collecting your parcel from a Pick-Up point?

    When collecting your parcel from a Pick-Up Point, you need to provide:Your full nameOrder number or tracking number – to verify your parcel.

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  • What is membership number (ABO/APC ID)?

    An ABO/APC ID is a unique identification number assigned to every Amway Business Owner (ABO) or Amway Preferred Customer (APC) when they register with Amway.This ID is used to:Identify your members...

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