You may track your dispute case under the "My Requests" option. Upon reporting the case to our customer service representative, a ticket will be generated, providing you with a reference number to monitor the status of your case.

Note: Please login to Help Centre to view all your request tickets.

Additionally, you may receive updates from our customer service representatives via email or phone call, depending on the communication channel you used to report the case to us.

If more than 3 working days have passed since you reported the case and you have not received an update from us, please reach out to our customer service or add a follow-up comment in your ticket from the "Request" option. Rest assured, our agents will closely follow up on the case and provide you with timely updates.

Note: In certain instances, cases may require extended investigation periods beyond the expected timeframe. We sincerely appreciate your patience and understanding during this process.