Looking for answers?

[MY] Dreamland | External Water Filter | Gintell Installation & Contact Information

Amway MSB Helpdesk
Amway MSB Helpdesk
  • Updated
To schedule an appointment or change the initial appointment date for delivery, installation, servicing, or warranty claims for Dreamland, External Water Filter, or Gintell products, please refer to the sections below.Β 
πŸ›οΈ DreamlandΒ 

For Dreamland Delivery / Installation Service (Mattress / Divan), you may arrange or reschedule your appointment directly with the vendor via phone, email, or online form.Β 

☎ Phone: 03-6138 0499 

πŸ“© Email: hello@dreamland.com.myΒ 

πŸ’» Online Form: Dreamland Delivery Appointment FormΒ 

πŸ“Œ 60-Day Delivery Requirement
All orders must be delivered within 60 days from the purchase date. Undelivered orders will be automatically cancelled, with a 50% cancellation fee and the remaining 50% refunded to the customer.Β 

πŸ“’ IMPORTANT NOTICE – EAST MALAYSIA & BRUNEIΒ 

The Dreamland range has been discontinued in East Malaysia and Brunei due to lower demand, slower inventory turnover, and complexities related to storage contract renewals.

πŸ’§ External Water FilterΒ 

For External Water Filter Delivery / Installation Service, please contact the vendor directly.Β 

☎ Toll-Free: 1300-88-8328 

☎ Office: 03-6277 2633 

πŸ“± Mobile: 016-205 3479 / 013-280 2328Β 

πŸ“Œ 60-Day Delivery Requirement
All orders must be delivered within 60 days from the purchase date. Undelivered orders will be automatically cancelled, with a 50% cancellation fee and the remaining 50% refunded to the customer.Β 
πŸƒ GintellΒ 

For Gintell Walking Pad Delivery / Installation Service, you may arrange or reschedule your appointment using the online form below.Β 

πŸ’» Delivery Scheduling: Gintell Scheduling Delivery FormΒ 

For After-Sales Service, please contact Gintell Customer Service directly.Β 

☎ Customer Service: 1800-88-6332 / 03-6277 9333 

πŸ“© Email: csr@gintell.comΒ 

πŸ“Œ 60-Day Delivery Requirement
All orders must be delivered within 60 days from the purchase date. Undelivered orders will be automatically cancelled, with a 50% cancellation fee and the remaining 50% refunded to the customer.Β 
🚚 Delivery Policy & Reminder Process

Amway applies a 60-day delivery requirement for products directly shipped by Dreamland, Gintell, or Pentair, as well as future VDS products unless otherwise stated.

⚠️ Cancellation & Refund
Orders that remain undelivered after 60 days will be automatically cancelled. A cancellation penalty equivalent to 50% of the product's AP price will apply, and the remaining 50% will be refunded to the customer.

πŸ”” Reminder Process

Day 30 First Reminder
The first reminder will be sent if delivery has not been arranged within 30 days from the purchase date.
Day 60 Final Reminder
A final reminder will be issued before the 60-day deadline. Any undelivered orders after the deadline will be automatically cancelled.
πŸ”— For more details: View the delivery information

Was this article helpful?

0 out of 0 found this helpful

Tell us how it could be more helpful.

Share your feedback.