Best Practices Message from Rules of Conduct
WARNING
Unauthorised Retail Sales – Shops and Online
AMWAY™ PRODUCTS ON THE INTERNET & RETAIL SHOPS
You may find sellers of Amway products in online shops/marketplaces (e.g.
Lazada, Shopee and PrestoMall) and non-Amway retail shops. These sellers
have no connection to Amway Malaysia, Amway Singapore, nor Amway
Brunei. Amway Business Owners (ABOs) are the only authorised sellers of
Amway products. Amway has built its business on the integrity and reputation
of our products and ABOs.
These unauthorised sellers, especially on the Internet, may appear very
professional. However, Amway has not authorised them to sell our products
nor use our trademarks, logos and photos. These sellers do not have the
product knowledge that our ABOs have, and they are illegally using Amway
trademarks, logos and photos.
Buying from these sellers also puts you at risk of receiving products that could
be used, second-hand, out-of-date, spoiled, damaged, altered or even
counterfeit. To ensure that you are buying authentic Amway products —
purchase from an authorised ABO. Please educate and protect yourself.
Amway can only offer support and assistance to customers who have
purchased their products directly from authorised ABOs.
As a member of both the Direct Selling Association of
Malaysia (DSAM) and the Singapore CastTrust Association for Direct
Selling, Amway Malaysia and Singapore adhere to the "Protection of
Consumers" provisions outlined in their respective codes of conduct. This
commitment ensures that consumers in both countries are protected
from unauthorized retail sales on Amway's website.
100% AMWAY SATISFACTION GUARANTEE &
MANUFACTURER’S WARRANTY
Purchasing from an ABO means that your purchase comes with a 100%
Satisfaction Guarantee to ensure your satisfaction with the product, while
additional protection is offered via Amway’s warranty programmes for durable
products (https://www.amway.my/en/compliance/policy/manufacturer-warranty).
So, talk to an ABO about Amway’s fantastic products from one of our
brands: Nutrilite™, ARTISTRY™, Amway Home™, XS Energy™, BodyKey
by Nutrilite™, etc. Learn about the products you are interested in without
any obligation to buy.
Buying From Unauthorised Sellers
If your Amway product was purchased from an unauthorised seller, Amway
will NOT:
• Guarantee the authenticity of the product;
• Guarantee the quality of the product;
• Accept complaints about product-related issues;
• Accept product returns;
• Apply the Satisfaction Guarantee;
• Be responsible for any dispute over transactions between you and the
unauthorised seller and/or the unauthorised platform.
ALWAYS BUY FROM ABOs!!
ABOs bring value to customers in the form of personal service and product
knowledge gained through valuable training, education and experience.
Below are some of the advantages of buying from an ABO:
• You are being serviced by someone you know and trust.
• You will receive personalised services including free consultation and
recommendations, free demonstrations, etc.
• You will receive information/advice on product(s) and usage from a
knowledgeable ABO.
• You will receive new, authentic and quality product(s) that have been
properly transported and stored.
• In addition to your experienced ABO, you are also supported by Amway.
• Amway will honour the Amway™ Satisfaction Guarantee and
Manufacturer’s Warranty.
Amway is committed to safeguarding our ABOs who sell Amway products
and to ensuring that quality products are being delivered to customers
with unique services and benefits. Amway will continue to act and protect:
our customers, the business opportunity and our valued ABOs on whom
millions of customers rely on for Amway’s quality nutrition, beauty and
home products.