Q1: Why can’t I click on the Online Return/Replacement option?
A1: If the parcel was delivered more than 10 calendar days ago, you will be unable to request a return or replacement. All disputes must be reported within 10 calendar days from the date of delivery.

Q2: How do I upload pictures when performing an online return/replacement?
A2: During the return/replacement process, you will be prompted to upload pictures of the damaged or incorrect item. Click the “Upload” button and select the images from your device.

Q3: Why can’t I generate a shipping label?
A3: You can generate up to 5 shipping labels per return. If you haven't generated a shipping label but are having an error, please contact Customer Care for assistance.

Q4: I don’t have a printer to generate the shipping label. What should I do?
A4: If you don’t have access to a printer, you can visit a nearby location that provides printing services and print the shipping label there.

Q5: When can I expect to receive my order after I initiate an online return/replacement?
A5: You can track the estimated time for receiving your replacement product or refund by visiting the Order History section under Refund/Replacement.

Q6: I want to track my return progress. Where can I find the return tracking number (TN)?
A6: You may find the tracking number on your shipping label. You can also track the progress under Order History > Refund/Replacement.

Q7: Where can I check the result of my online return/replacement (Approved or Rejected)?
A7: You can check the status of your return/replacement in the Refund/Replacement section under Order History of your account. The status will indicate whether your return/replacement has been approved or rejected.