Amway MSB Helpdesk
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[MY|BN] KITA: How to: Badges, Points & Profile Frames?
Badges are earned by completing various activities throughout the KITA platform. As a user, you can go to your profile, click on your ‘My Badge(s)’ page and click on each badge to find out which ...
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How do I know that my ESP subscription is successful?
You will receive an email notifying you of your successful ESP subscription. In the event of a failed payment, you will be notified via WhatsApp and email. Please note that SMS and email notificati...
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IMPORTANT: What should I do when I receive a WhatsApp/email notifying me that my ESP payment has failed?
To proceed with your approved ESP application, your first monthly payment must be successfully completed. If the payment fails, you will receive notifications via WhatsApp and email, including a pa...
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Can I volume down my subscribed ESP to my downline (ABO or APC)?
Volume down for ESP plans is NOT ALLOWED. ABOs/APCs are required to subscribe using their own accounts.
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Can I view my downline (ABO or APC) ESP orders?
The dashboard to view your downlines' ESP orders is not ready yet. It will be included in the upcoming development.
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If an ABO/APC doesn’t pay their ESP subscription on time, will the upline/leader be affected?
The responsibility lies solely with the subscriber. The upline/ leader will not be affected.
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Can I relocate my ESP eSpring unit to another location?
The ESP eSpring unit must be installed at the address stated in the ESP application. It cannot be relocated to another address without informing Amway. If you wish to relocate the unit to a differe...
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How can I request maintenance or an e3 Carbon Filter replacement for my ESP?
To request maintenance or an e3 Carbon Filter replacement, log in to amway.my and go to the ESP dashboard. From there, click on the ‘Request’ button for any e3 Carbon Filter replacement or on-site ...
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How does the installation & on-site service work under ESP?
As part of your ESP, you’ll receive:✅ One-time complimentary installation service✅ Three (3) free on-site at no additional cost (T&Cs apply) To redeem, simply submit your request through the ESP da...
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What’s included in the installation of my ESP eSpring unit?
📦 Unboxing and setting up the unit📱 Pairing with the Health Home App🧑🏫 Basic usage guidance and walkthrough Note: ❌ Electrical work, coring, hacking, and drilling are NOT INCLUDED and will incur...
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