Amway MSB Helpdesk

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• [MY|BN] KITA: How do I set up a new programme and rule?

  All programmes in KITA are created by Amway, and the programme’s rules are also defined by Amway. As a user, you can participate in these pre-defined programmes and follow the established guideline...

  • Updated March 26, 2025 07:37
  • 1 follower
  • 0 comments
  • 0 votes

• What happens when there is a late payment of the subscription fee for ESP?

  If there is a late payment of the subscription fee, a late payment fee of RM50 will be charged. The statement date falls on the 10th of each month, and any payment made after the end of the same st...

  • December 24, 2025 10:17
  • 0 followers
  • 0 comments
  • 1 vote

• [MY|BN] KITA: How to: Badges, Points & Profile Frames?

  Badges are earned by completing various activities throughout the KITA platform. As a user, you can go to your profile, click on your ‘My Badge(s)’ page and click on each badge to find out which ...

  • Updated March 26, 2025 07:38
  • 1 follower
  • 0 comments
  • 1 vote

• How do I know that my ESP subscription is successful?

  You will receive an email notifying you of your successful ESP subscription. In the event of a failed payment, you will be notified via WhatsApp and email. Please note that SMS and email notificati...

  • December 24, 2025 10:18
  • 0 followers
  • 0 comments
  • 2 votes

• IMPORTANT: What should I do when I receive a WhatsApp/email notifying me that my ESP payment has failed?

  To proceed with your approved ESP application, your first monthly payment must be successfully completed. If the payment fails, you will receive notifications via WhatsApp and email, including a pa...

  • December 24, 2025 10:27
  • 0 followers
  • 0 comments
  • 1 vote

• [SG] RESOURCES NOW AVAILABLE ONLINE: Nourish Your Wellness with Gut Morning Boosters

    If you missed our Nourish Your Wellness with Gut Morning Boosters Zoom webinar—don’t worry! Both the English and Mandarin webinar resources are now available on the Amway eLearning Portal. 🥳 We ...

  • Updated July 20, 2025 16:56
  • 1 follower
  • 0 comments
  • 2 votes

• Can I volume down my subscribed ESP to my downline (ABO or APC)?

  Volume down for ESP plans is NOT ALLOWED. ABOs/APCs are required to subscribe using their own accounts.

  • Updated March 06, 2026 00:08
  • 0 followers
  • 0 comments
  • 1 vote

• Can I view my downline (ABO or APC) ESP orders?

  The dashboard to view your downlines' ESP orders is not ready yet. It will be included in the upcoming development.

  • Updated March 06, 2026 00:06
  • 0 followers
  • 0 comments
  • 1 vote

• If an ABO/APC doesn’t pay their ESP subscription on time, will the upline/leader be affected?

  The responsibility lies solely with the subscriber. The upline/ leader will not be affected.

  • Updated April 06, 2026 01:26
  • 0 followers
  • 0 comments
  • 1 vote

• Can I relocate my ESP eSpring unit to another location?

  The ESP eSpring unit must be installed at the address stated in the ESP application. It cannot be relocated to another address without informing Amway. If you wish to relocate the unit to a differe...

  • Updated March 06, 2026 10:14
  • 0 followers
  • 0 comments
  • 1 vote