Summary:

This article will guide you through the steps to download your order invoice from Amway's website.

1. Overview

• What the feature/process is about:
  This process will walk you through downloading your order invoice from Amway’s website.
• Who it applies to:
  This applies to all Amway customers (ABO, APC, or Customers).

2. Step-by-Step Guide

Step 1: Go to Amway's website.

Malaysia: https://www.amway.my

Singapore: https://www.amway.sg

Brunei: https://www.amway.com.bn

Login to the website by clicking on the profile icon in the top right corner.

Step 2: Click on Profile Icon and select Order History.

Step 3: Select the order.

Step 4: Click on the download icon.

📌Note: 

• For shop orders, the invoice will be available after 24 hours from the order is placed. 
• For online delivery/pick-up orders, the invoice will be available once the order status changes to "shipped."

 3. Troubleshooting / FAQs

Q: Why can't I download my order invoice immediately after placing my order?
A: For shop orders, the invoice will be available after 24 hours from the order is placed.
For online delivery/pick-up orders, the invoice will be available once the order status changes to "shipped."

Q: I still can't download my order invoice; the shop order was placed more than 24 hours ago or the order status is already marked as "shipped."
A: If you're still unable to download the order invoice within the mentioned timeframes in Q1, please reach out to Customer Care for further assistance.