AMWAYPROMISE is our global consumer protections communications platform. Our goal is to deliver the most comprehensive customer service and consumer protections offering in the direct selling industry.

The direct selling industry is self regulated by a Code of Ethics established by the World Federation of Direct Selling Associations (WFDSA) that states that direct selling companies and independent sellers shall not use misleading, deceptive or unfair sales practices.

Most countries also have individual Direct Selling Association codes of ethics that localise the WFDSA Code under applicable laws and regulations. Amway adheres to these codes through its consumer protections, which AMWAYPROMISE brings together under the following pillars:

Low-cost, Low-risk Opportunity

Promises zero purchase requirements and minimal sign-up fees for new business owners. We believe that everyone deserves the opportunity to get ahead. That’s why we promise to always provide a low-cost, low-risk opportunity.

Warranty Programs

Peace of mind with Amway products. We’re confident in the quality of the durable products that we offer. If your product has an issue we provide a variety of innovative service, repair and warranty programs that allow you to easily address any concerns that you may have.

Customer Services

Support you can count on. We know you’ll have questions along the way and we have the answers. For ABOs and consumers, Amway is committed to providing top-notch service, whether face-to-face, on the phone, or online.

The Right to Know

Knowledge is power. We promise to clearly communicate and make easily accessible all information related to the above consumer protections, as well as to our Inventory Buy-Back policy and Cooling Off Period.

90-day* 100% Satisfaction Guarantee

Helps ensure satisfaction with our products or opportunity. If you’re not getting what you expected from your Amway opportunity or an Amway product – let us know, and we’ll work tirelessly to make sure you’re 100% satisfied. Refer to The Amway Satisfaction Guarantee section for more information. 

The Amway Satisfaction Guarantee

Should you decide the product that you have purchased and used is not satisfactory, you may return the product within 90 calendar days from the actual delivery date (online purchase)/date of purchase (at Shop). You will be offered a choice to have it returned without charge, receive full credit on the returned product for the purchase of another Amway brand product, or receive a refund on the full purchase price. The content of the product should be at least 80% full in order to be eligible for a return.

This Guarantee does not apply to:

• Products that have been intentionally damaged or misused.
• Amway durable products (high-ticket items), such as the eSpring Water Treatment System, Atmosphere SKY & Mini Air Purifier and Atmosphere DRIVE are covered by a separate manufacturer’s warranty.
• ARTISTRY™ devices such as Dermasonic, Skin Analyzer, LABS Aquabrasion, and Derma-Architect, are also covered by a separate manufacturer’s warranty.
• Personal Shoppers Catalogue items & XS Drinks, premiums, BSA, sales aids, limited edition, seasonable items, NLA or expired products.
• Amway products which have been purchased from unauthorised sellers (online platforms or retail shops) will not be accepted for returns. It will not be covered by the Amway Satisfaction Guarantee or warranty. Amway will not guarantee the authenticity, quality of the products or accept complaints about product related issues.

*The update takes effect from 1 June 2021.

📦 Return of Products

Amway products which have been purchased from unauthorised sellers (online platforms or retail shops) will not be accepted for returns. It will not be covered by the Amway Satisfaction Guarantee or warranty. Amway will not guarantee the authenticity, quality of the products or accept complaints about product related issues. On behalf return must be made within the same Line of Sponsorship (LOS).

The following table summarizes return types and refund methods for online and shop purchases:

90-day* 100% Satisfaction Guarantee

If you are unsatisfied with the Amway product that you have purchased and used, you may return the product within 90 calendar days from the actual delivery date (online purchase)/date of purchase (at Shop). The content of the product should be at least 80% full in order to be eligible for a return. Refer to The Amway Satisfaction Guarantee for details. 

 
Return Unused and Unopened Products

Amway accepts the return of unused and unopened product/s from ABO/APC under the following criteria:

• The product must be in its original packaging, unused/unopened and in good sellable condition.
• The product must be returned within 10 calendar days from the actual delivery date (online)/purchase date (at Shop).
• No outstanding EPP instalment on the product.

 
Amway does not accept the return of:

• NLA or expired products.
• Sales aids, literatures, non-BV items, promotional premiums.
• Personal Shoppers Catalogue products, XS Energy Drinks, limited edition/seasonal/festive items.

Return Due to Delivery Discrepancy (Damage, Wrong Product or Shortage)

Amway accepts the return of product/s under the following conditions for these reasons and it must be done within 10 calendar days  from the actual delivery date:

• Product shortage upon receiving.
• Product damaged upon receiving.
• Received wrong product during delivery. Returns are only accepted if the product is in its original packaging, unused/unopened and in good sellable condition.
• ABO/APC must report damaged product and/or product shortage upon the receipt of shipment (delivery) within 10 calendar days from the actual delivery date (online)/purchase date (at Shop).

Return Under Stock Reduction

Amway accepts the return of BV items which are current and in saleable condition from ABO under the following criteria:

• The product must be in its original packaging, unused/unopened and in good sellable condition.
• The purchase of the products must be within 180 calendar days (6mths) from the purchase date.

Amway does not accept the return of the following:

• NLA or expired products.
• Sales aids, literatures, non-BV items, promotional premiums.
• Personal Shoppers Catalogue products, XS Energy Drinks, limited edition/seasonal/festive items.

Return Due to Resignation

ABOs who decide to resign from the Amway business are required to submit his/her resignation via www.amway.my or www.amway.com.bn. A stock return form must be completed if there is any saleable stock to be returned.

Amway accepts the return of product due to ABO resignation under the following criteria:

• The product should be purchased by the resigning ABO within the six months period and must be in its original packaging, unused/unopened and in good sellable condition.
• If the return involves old Durable products (i.e. Atmosphere Air Purifier) which has been discontinued, the purchase should not be longer than 180 calendar days from the NLA announcement.

 
Amway does not accept the return of the following:

• NLA or expired products.
• Sales aids, literatures, non-BV items, promotional premiums.
• Personal Shoppers Catalogue products, XS Energy Drinks, limited edition/seasonal/festive items. Durable products which have been discontinued more than 180 days from the date of NLA announcement.

Return Due to Overage

Amway accepts the return of product/s from ABO/APCs who received product/s they did not order and/or excess quantity of product/s prior to the product’s expiration date. The product must be in its original packaging, unused/unopened and in good sellable condition.

Product Return Procedure

In order to facilitate the processing of a return, an ABO/APC must provide the following information when completing a SA112 Returned Merchandise Authorisation Form and return the form together with the product/s to Amway for further processing:

• The reason for return.
• The product name and quantity.
• The original invoice/order number.
• The name and address of the customer.
• The person who returns on behalf of the ABO/APC must be within the same Line Of Sponsorship.
• There is no outstanding EPP instalment on the product.

Refund via Credit Voucher or Bank Transfer

Where indicated, return/s can be refunded in the form of Amway’s Credit Voucher or bank transfer with bank account information furnished.

The Credit Voucher functions as follows:

• The Credit Voucher is not part of your PV/BV value. During your next purchase, the Credit Voucher can be considered as a payment option, while PV/BV figures will be deducted and used accordingly.
• When an APC returns for a credit voucher or refund, the PV/BV deduction will be applied to the upline APC’s sponsor.

Example of Credit Voucher, PV & BV Calculation for Return Product 

1. Mary buys Amway Product A for RM100.00 with PV:25 and BV:100. Several days later, she returns it under the Amway Satisfaction Guarantee policy.
2. During this return, she gets a Credit Voucher value of RM100.00. As for her PV and BV, it will be shown as (PV:-25) and (BV:-100).
3. During her next purchase, which is Amway Product B priced at RM80.00, her RM100 Credit Voucher can be used as a payment option. Her PV and BV figures will be deducted accordingly.
   
   

   	Returning Product A	Purchasing Product B Price: RM80.00 PV:20 BV:80	Mary's Balance
   Credit Voucher (CV)	+RM100.00	-RM80.00	RM20.00
   PV	-25	+20	-5
   PV	-100	+80	-20

*The Credit Voucher must be redeemed within one year from the date of its issuance.

 
Amway reserves the right to approve or reject a return based on the current returns policy. For more details on the terms and conditions of returns, you may refer to the Customer Careline.

Returns based on reactions derived from product consumption are handled on a case by case basis. Both Nutrilite and XS products practice either 3-month or 6-month pull-off from shelves as the safety and well-being of our ABOs are our priority. 

All Amway products sold in Malaysia and Brunei Darussalam do not contain placenta, pork or its derivatives. Actual products may vary slightly from products shown in the Amway Product Catalogue due to the print production process.

AMWAYPROMISE is our global consumer protections communications platform. Our goal is to deliver the most comprehensive customer service and consumer protections offering in the direct selling industry.

The direct selling industry is self regulated by a Code of Ethics established by the World Federation of Direct Selling Associations (WFDSA) that states that direct selling companies and independent sellers shall not use misleading, deceptive or unfair sales practices.

Most countries also have individual Direct Selling Association codes of ethics that localise the WFDSA Code under applicable laws and regulations. Amway adheres to these codes through its consumer protections, which AMWAYPROMISE brings together under the following pillars:

Low-cost, Low-risk Opportunity

Promises zero purchase requirements and minimal sign-up fees for new business owners. We believe that everyone deserves the opportunity to get ahead. That’s why we promise to always provide a low-cost, low-risk opportunity.

100% Satisfaction Guarantee

Helps ensure satisfaction with our products or opportunity. If you’re not getting what you expected from your Amway opportunity or an Amway product – let us know, and we’ll work tirelessly to make sure you’re 100% satisfied.

Warranty Programs

Peace of mind with Amway products. We’re confident in the quality of the durable products that we offer. If your product has an issue we provide a variety of innovative service, repair and warranty programs that allow you to easily address any concerns that you may have.

Customer Services

Support you can count on. We know you’ll have questions along the way and we have the answers. For ABOs and consumers, Amway is committed to providing top-notch service, whether face-to face, on the phone, or online.

The Right to Know

Knowledge is power. We promise to clearly communicate and make easily accessible all information related to the above consumer protections, as well as to our Inventory Buy-Back policy and Cooling Off Period.

THE AMWAY SATISFACTION GUARANTEE

We stand behind the quality of AMWAY products. Should you decide the product that you have purchased and used is not satisfactory, you may return the product within 90 calendar days from the date of purchase. You will be offered a choice to have it returned without charge, receive full credit on the returned product for the purchase of another Amway brand product, or receive a refund on the full purchase price. The content of the product should be at least 80% full in order to be eligible for a return. In order to safeguard ethical conduct and effectively process merchandise returns, all goods returned must be accompanied with the order numbers

This Guarantee does not apply to:

• Products that have been intentionally damaged or misused.
• Amway durable products (High Ticket items) such as the eSpring Water Treatment System, iCOOK™, QUEEN™, Multi-Purpose Shears, ARTISTRY™ Dermasonic, ARTISTRY™ Dermasonic Ultimate Eye 270, ARTISTRY™ Skin Analyzer, ARTISTRY™ LABS Aquabrasion, Atmosphere SKY, Mini Air Purifier and Atmosphere DRIVE, are covered by a separate manufacturer’s warranty.
• Amway Lifestyle Catalogue items & XS Drinks, COLOUR CREATION™, Food and Beverage items, premiums, BSA, sales aids, limited edition, seasonable items, NLA or expired products.
• Amway products which have been purchased from unauthorised sellers (online platforms or retail shops) will not be accepted for returns. It will not be covered by the Amway Satisfaction Guarantee or warranty. Amway will not guarantee the authenticity, quality of the products or accept complaints about product related issues.
• All Amway products sold in Singapore do not contain placenta, pork nor its derivatives.

📦 Return of Products

Return Unused and Unopened Products

Amway accepts the return of unused product/s from ABO/APC under the following criteria:

• The product must be in its original packaging, unused/unopened and in good sellable condition.
• The product must be returned within 7 calendar days from the purchase date/date received.

Return under Stock Reduction

Amway accepts the return of BV items which are current and in saleable condition from ABO under the following criteria:

• The product must be in its original packaging, unused/unopened and in good sellable condition.
• The purchase of the products must be within 90 days from the date of purchase (please refer to our Satisfaction Guarantee for more details).

Return Due To Damage (Delivery)

Amway accepts the return of damaged product/s and/or product shortage/s from ABO/APC upon the receipt of shipment (delivery) under the following criterion:

• ABO/APC must report damaged product and/or product shortage upon the receipt of shipment (delivery) within 7 days from the date received.

Return Due To Resignation

ABOs who decide to resign from the Amway business are required to submit his/her resignation via www.amway.sg. A stock return form must be completed if there is any saleable stock to be returned. Amway does not accept the return of sales aids, Non-BV items, promotional premiums, Amway Lifestyle Catalogue products, XS Energy Drinks and limited life/seasonal/festive items. The prerequisites for such returns shall be in accordance with our Stock Reduction policy. Amway accepts the return of product due to ABO resignation under the following criteria:

• The product should be purchased by the resigning ABO and must be in its original packaging, unused/unopened and in good sellable condition. Products that have been discontinued will not be accepted.

PRODUCT RETURN PROCEDURE

In order to facilitate the processing of a return, an ABO/APC must provide the following information when completing a SA112 Returned Merchandise Authorisation Form and return the form together with the product/s to Amway for further processing:

• The reason for return.
• The product name and quantity.
• The original invoice/order number.
• The name and address of the customer.
• The person who returns on behalf of the ABO/APC must be within the same Line Of Sponsorship.
• There is no outstanding EPP instalment on the product

REFUND VIA CREDIT VOUCHER OR BANK TRANSFER

All stock return (except for Satisfaction Guarantee, unused product return within 7 days from the purchase date and Delivery Damage), the refund will be based on the original price less 5% handling charge and miscellaneous charges where applicable.

The PV/BV adjustment will be reflected in the ABO’s or upline sponsor APC’s account. Any return could be refunded in the form of Amway’s Credit Voucher or bank transfer with bank accounts information furnished.

The Credit Voucher functions as follows:

• The refund amount will be based on the original price less 5% handling charge and miscellaneous charges where applicable.
• The Credit Voucher is not part of your PV/BV value. During your next purchase, the Credit Voucher can be considered as a payment option, while PV/BV figures will be deducted and used accordingly.
• When an APC returns for a credit voucher or refund, the PV/BV deduction will be applied to the upline APC’s sponsor.
• The Credit Voucher must be redeemed within one year from the date of its issuance.

Example of Credit Voucher, PV & BV Calculation for Return Product 

1. Mary buys Amway Product A for S$100.00 with PV:25 and BV:100. Several days later, she returns it under the Amway Satisfaction Guarantee policy.
2. During this return, she gets a Credit Voucher value of S$100.00. As for her PV and BV, it will be shown as (PV:-25) and (BV:-100).
3. During her next purchase, which is Amway Product B priced at S$80.00, her S$100 Credit Voucher can be used as a payment option. Her PV and BV figures will be deducted accordingly.

Amway reserves the right to approve or reject a return based on the current returns policy. For more details on the terms and conditions of returns, you may refer to the Customer Careline.

Returns based on reactions derived from product consumption are handled on a case by case basis. Both Nutrilite and XS products practice either 3-month or 6-month pull-off from shelves as the safety and well-being of our ABOs are our priority.

All Amway products sold in Singapore do not contain placenta, pork or its derivatives. Actual products may vary slightly from products shown in the Amway Product Catalogue due to the print production process.

AMWAYPROMISE is our global consumer protections communications platform. Our goal is to deliver the most comprehensive customer service and consumer protections offering in the direct selling industry.

The direct selling industry is self regulated by a Code of Ethics established by the World Federation of Direct Selling Associations (WFDSA) that states that direct selling companies and independent sellers shall not use misleading, deceptive or unfair sales practices.

Most countries also have individual Direct Selling Association codes of ethics that localise the WFDSA Code under applicable laws and regulations. Amway adheres to these codes through its consumer protections, which AMWAYPROMISE brings together under the following pillars:

Low-cost, Low-risk Opportunity

Promises zero purchase requirements and minimal sign-up fees for new business owners. We believe that everyone deserves the opportunity to get ahead. That’s why we promise to always provide a low-cost, low-risk opportunity.

Warranty Programs

Peace of mind with Amway products. We’re confident in the quality of the durable products that we offer. If your product has an issue we provide a variety of innovative service, repair and warranty programs that allow you to easily address any concerns that you may have.

Customer Services

Support you can count on. We know you’ll have questions along the way and we have the answers. For ABOs and consumers, Amway is committed to providing top-notch service, whether face-to-face, on the phone, or online.

The Right to Know

Knowledge is power. We promise to clearly communicate and make easily accessible all information related to the above consumer protections, as well as to our Inventory Buy-Back policy and Cooling Off Period.

90-day* 100% Satisfaction Guarantee

Helps ensure satisfaction with our products or opportunity. If you’re not getting what you expected from your Amway opportunity or an Amway product – let us know, and we’ll work tirelessly to make sure you’re 100% satisfied. Refer to The Amway Satisfaction Guarantee section for more information.

The Amway Satisfaction Guarantee

Should you decide the product that you have purchased and used is not satisfactory, you may return the product within 90 calendar days from the actual delivery date (online purchase)/date of purchase (at Shop). You will be offered a choice to have it returned without charge, receive full credit on the returned product for the purchase of another Amway brand product, or receive a refund on the full purchase price. The content of the product should be at least 80% full in order to be eligible for a return.

 
This Guarantee does not apply to:

• Products that have been intentionally damaged or misused.
• Amway durable products (high-ticket items), such as the eSpring Water Treatment System, Atmosphere SKY & Mini Air Purifier and Atmosphere DRIVE are covered by a separate manufacturer’s warranty.
• ARTISTRY™ devices such as Dermasonic, Skin Analyzer, LABS Aquabrasion, and Derma-Architect, are also covered by a separate manufacturer’s warranty.
• Personal Shoppers Catalogue items & XS Drinks, premiums, BSA, sales aids, limited edition, seasonable items, NLA or expired products.
• Amway products which have been purchased from unauthorised sellers (online platforms or retail shops) will not be accepted for returns. It will not be covered by the Amway Satisfaction Guarantee or warranty. Amway will not guarantee the authenticity, quality of the products or accept complaints about product related issues.

*The update takes effect from 1 June 2021.

📦 Return of Products

Return Unused and Unopened Products

Amway accepts the return of unused product/s from ABO/APC under the following criteria:

• The product must be in its original packaging, unused/unopened and in good sellable condition.
• The product must be returned within 7 calendar days from the purchase date/date received.