In order to facilitate the processing of a return, an ABO/APC must provide the following information when completing a SA112 Returned Merchandise Authorisation Form and return the form together with the product/s to Amway for further processing:

■ The reason for return.
■ The product name and quantity.
■ The original invoice/order number.
■ The name and address of the customer.
■ The person who returns on behalf of the ABO/APC must be within the same Line Of Sponsorship.
■ There is no outstanding EPP instalment on the product.